I finally had to call the store manager at Lowe’s about my carpets. Ordered them on the 14th. The store got them on the 21st, and someone put a note in the computer that I had been notified (I hadn’t) and the carpet had gone to the installer. One helpful Lowe’s employee faxed my purchase order with a request for them to contact me on Sunday. I called Lowe’s yesterday, and they gave me the number for the installer (who still hadn’t called) so I gave them a ring. Actually, about 15 rings. They don’t answer the phone or have a machine to do it. So I pulled out my receipt and noticed that the store manager’s name is on it. Sometimes you just have to go higher up to complain, so I called him. He got someone to call the installer, who says he’ll call me to set up an appointment tonight. He also said that if I don’t hear from the installer, to call him again. I will. I’m sick of my kids sleeping on the floor and living out of laundry baskets. I never had to wait this long before, or had to make so many phone calls for something so simple. If we carpet another room, I’ll be looking for references to smaller companies first.